Shipping policy
Shipping Policy
Thank you for shopping with Dawny. We want to make the shipping process as clear as possible.
Order Processing
Orders are processed after payment has been successfully completed. Processing times may vary depending on the product and fulfillment location.
Some products sold by Dawny are fulfilled and shipped by third-party suppliers. Because products may be shipped from different fulfillment locations, items from the same order may arrive separately.
Shipping & Delivery
Estimated delivery times are displayed when available during checkout or on the applicable product page. Delivery estimates are estimates and are not guaranteed.
Once an order has shipped, tracking information will be provided when available.
Delivery times may be affected by carrier delays, weather, holidays, high order volume, or other circumstances outside our control.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed before checkout. Orders that qualify for a free-shipping promotion will have the discount applied according to the terms displayed on our website.
Multiple Shipments
If an order contains multiple products, the products may be fulfilled from different locations and may arrive in separate packages. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost, Delayed, or Damaged Packages
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us so we can review the issue and determine the appropriate next steps.
International Orders
International orders, when offered, may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Any applicable charges will be disclosed when required.
Questions
If you have questions about shipping or an existing order, please contact us through the contact information provided on our website.